{{ (moduleVm.actions && moduleVm.changeStatus) ? moduleVm.status : '' }} 212 Just "Change the People" If You Want To Improve The Patient Experience


Audio Session and Presentation Slides from Nursing Management Congress 2017

Quint Studer said it best: "Change the people or change the people." Is it really that simple?!?! Actually, the concept is indeed that simple, but the process is much more complex. This session explores what it really means to "change the people," strategies for getting started in the process, and a 360o feedback tool to promote personal growth in a non-threatening manner.

Learning Objectives/Outcomes

After completing this continuing education activity you will be able to:

  1. Identify the most important tool for improving patient experience.
  2. Evaluate current leader practices aimed at promoting personal growth among team members.
  3. Develop and implement 360 tool in home organization.
Price: $12.95


  • ANCC 1.0 CH
  • DC - BON 1.0 CH
  • FL - BON 1.0 CH
  • GA - BON 1.0 CH

Lippincott Professional Development is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. This activity is also provider approved by the California Board of Registered Nursing, Provider Number CEP 11749. Lippincott Professional Development is also an approved provider of continuing nursing education by the District of Columbia Board of Nursing, Florida Board of Nursing, and Georgia Board of Nursing, #50-1223. (CE Broker Course #20-591935)

Test Code: NMC2017S212A
Published: October 2017
Expires: 9/6/2019
Sources: Nursing Management Congress 2017
Passing Score: 1/1 (100%)
Authors: Pamela Elliott RN, BSN, MHA, Vice President
Specialties: Management