{{ (moduleVm.actions && moduleVm.changeStatus) ? moduleVm.status : '' }} Making an Impact: Can a Training Program for Leaders Improve HCAHPS Scores?

Purpose of Activity

To provide information about a study evaluating whether HCAHPS scores will improve after implementing the IMPACT training program for hospital unit leaders.

Learning Objectives/Outcomes

After completing this continuing education activity you will be able to:

  1. Describe this study's design and methodology to impact HCAHPS scores.
  2. Discuss the analysis, findings, and limitations of this study along with future research recommendations.
Price: $21.95


  • ANCC 2.0 CH
  • DC - BON 2.0 CH
  • FL - BON 2.0 CH

Lippincott Williams & Wilkins is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.
This activity is also provider approved by the California Board of Registered Nursing, Provider Number CEP 11749. Lippincott Williams & Wilkins is also an approved provider of continuing nursing education by the District of Columbia and Florida #50-1223. Your certificate is valid in all states.

Test Code: NM0315
Published: Mar 2015
Expires: 3/6/2020
Passing Score: 13/18 (72%)
Authors: Jessica L. Keith, DNP, RN, PCCN; Jeffrey N. Doucette, DNP, RN, CENP; Kathy Zimbro, PhD, RN; David Woolwine, MEd, SPHR
Specialties: Administration, Management