{{ (moduleVm.actions && moduleVm.changeStatus) ? moduleVm.status : '' }} Making an Impact: Can a Training Program for Leaders Improve HCAHPS Scores?

Purpose of Activity

To provide information about a study evaluating whether HCAHPS scores will improve after implementing the IMPACT training program for hospital unit leaders.

Learning Objectives/Outcomes

After completing this continuing education activity you will be able to:

  1. Describe this study's design and methodology to impact HCAHPS scores.
  2. Discuss the analysis, findings, and limitations of this study along with future research recommendations.
Price: $21.95

Credits:

  • ANCC 2.0 CH
  • DC - BON 2.0 CH
  • FL - BON 2.0 CH

Lippincott Williams & Wilkins is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.
--------------------------------------------------
This activity is also provider approved by the California Board of Registered Nursing, Provider Number CEP 11749. Lippincott Williams & Wilkins is also an approved provider of continuing nursing education by the District of Columbia and Florida #50-1223. Your certificate is valid in all states.





Test Code: NM0315
Published: Mar 2015
Expires: 3/6/2020
Passing Score: 13/18 (72%)
Authors: Jessica L. Keith, DNP, RN, PCCN; Jeffrey N. Doucette, DNP, RN, CENP; Kathy Zimbro, PhD, RN; David Woolwine, MEd, SPHR
Specialties: Administration, Management