{{ (moduleVm.actions && moduleVm.changeStatus) ? moduleVm.status : '' }} Communication: Direct Care Providers

Activity Steps


NOTE: This activity requires payment before viewing.

This interactive module contains audio. To hear audio, you must use a headset or have speakers connected to the computer. To play audio, click on the speaker icon which is on the upper right corner of each slide. To read narration for each slide, click on the text icon next to the speaker icon.

Purpose of Activity

To provide direct care personnel with information about strategies to reduce high-risk liability occurrences in long-term care facilities.

Learning Objectives/Outcomes

After completing this continuing education activity you will be able to:

  1. Identify errors in communication that can increase exposure for lawsuits.
  2. Choose more effective communication techniques in order to provide quality services and avoid malpractice incidents or lawsuits.
Price: $6.95


  • ANCC 0.5 CH
  • DC - BON 0.5 CH

Lippincott Williams & Wilkins is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.
This activity is also provider approved by the California Board of Registered Nursing, Provider Number CEP 11749. Lippincott Williams & Wilkins is also an approved provider of continuing nursing education by the District of Columbia, #50-1223.

Test Code: LADC0114a
Published: Mar 2014
Expires: 3/5/2021
Required Passing Score: 7/10 (70%)
Authors: Nurses Services Organization