{{ (moduleVm.actions && moduleVm.changeStatus) ? moduleVm.status : '' }} The Best Practice for Increasing Telephone Outreach: An Integrative Review

Purpose of Activity

To provide information from the literature about the elements of successful telephone follow-up (TFU) outreach programs.

Learning Objectives/Outcomes

After completing this continuing education activity you will be able to:

  1. Identify elements of successful TFU outreach programs.
  2. Identify elements of less successful outreach programs.
  3. Identify background information about the impetus for care coordination programs in the United States.
Price: $17.95

Credits:

  • ANCC 1.5 CH
  • CCMC 1.5 CH
  • NAHQ 1.5 CEH
  • DC - BON 1.5 CH
  • FL - BON 1.5 CH
  • GA - BON 1.5 CH

Lippincott Professional Development is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. This activity is also provider approved by the California Board of Registered Nursing, Provider Number CEP 11749. Lippincott Professional Development is also an approved provider of continuing nursing education by the District of Columbia Board of Nursing, Florida Board of Nursing, and Georgia Board of Nursing, #50-1223.

This Continuing Education (CE) activity is provided by Lippincott Professional Development and has been preapproved by the Commission for Case Manager Certification (CCMC) for 1.5 CE contact hours.

This continuing education (CE) activity is provided by Lippincott Professional Development and has been approved by the National Association for Healthcare Quality (NAHQ) for 1.5 CPHQ CE Hours. CPHQ CE Hours are based on a 60-minute hour. This CE is approved for meeting requirements for certification renewal.







Test Code: PCM1118B
Published: Nov/Dec 2018
Expires: 11/1/2019
Passing Score: 13/18 (72%)
Authors: Franz H. Vergara, PhD, DNP, RN, ONC, CCM; Nancy J. Sullivan, DNP, RN; Daniel J. Sheridan, PhD, RN, FAAN; Jean E. Davis, PhD, RN, FAAN