{{ (moduleVm.actions && moduleVm.changeStatus) ? moduleVm.status : '' }} Communicating with Empathy in a World of Polarity Conflict

Purpose of Activity

To provide information about the polarities of patient and staff satisfaction, and how leaders can manage them with empathy.

Learning Objectives/Outcomes

After completing this continuing education activity you will be able to:

  1. Recognize the competing polarities in healthcare.
  2. Outline how nurse leaders can manage polarities.
Price: $12.95


  • ANCC 1.0 CH
  • DC - BON 1.0 CH
  • FL - BON 1.0 CH
  • GA - BON 1.0 CH

Lippincott Professional Development is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. This activity is also provider approved by the California Board of Registered Nursing, Provider Number CEP 11749. Lippincott Professional Development is also an approved provider of continuing nursing education by the District of Columbia Board of Nursing, Florida Board of Nursing, and Georgia Board of Nursing, #50-1223.

Test Code: NM0818
Published: Aug 2018
Expires: 6/4/2021
Passing Score: 13/18 (72%)
Authors: Wilma Stuart PhD, RN, NEA-BC; Bridget Moore DNP, RN, NEA-BC
Categories: Communication , Management
Specialties: Administration, Management